Independent brokers
Keep your desk responsive while you source capacity, quote freight, and manage active loads.
Brokerage line coverage / 24·7Built for broker desksFFV–01
Freight broker call answering / 24·7
The freight broker call answering service
Never miss a freight call again.
Your AI agent team for the brokerage front line. Start with The Front Desk to answer carrier and shipper calls in your brokerage name, capture freight details, and route each summary to the right broker. Add specialist agents as your coverage needs grow.
A brokerage-controlled AI phone layer that answers carrier and shipper calls, captures the freight context a broker needs, and routes an accountable handoff.
Built for independent freight brokers and freight brokerage teams—not carriers, drivers, or dispatch firms.
Incoming / carrier
Capacity call · Dallas lane
Live00:42
Live transcript
01
FastFreight Voice
Thanks for calling Northline Brokerage. Which load are you calling about?
02
Carrier
I have a dry van available for your Dallas-to-Tulsa load today.
03
FastFreight Voice
I can route that to the covering broker. May I confirm your company, MC number, and callback?
Answered in 2 rings2:14 PM CST
Structured capture
- Caller
- Summit Carrier · MC verified
- Load
- FF-2048 · Dallas → Tulsa
- Equipment
- 53′ Dry Van
- Status
- Available · callback requested
Broker handoff sent
Carrier and load summary routed to the covering broker.
01Answer
02Capture
03Broker decides
01Answers in your brokerage name
02Captures structured freight details
03Routes to the right broker
01 / When freight calls
Your brokerage office answers.
A missed carrier or shipper call can stall coverage, service, or a live opportunity. Voice keeps the brokerage line responsive while your team works the freight.
- 01
A carrier or shipper calls
Forward your brokerage line or use a dedicated FastFreight Voice number.
- 02
The Front Desk answers
Your AI front-desk agent answers in your brokerage name. Specialist roles follow the call rules you approve.
- 03
Details reach the right desk
A structured freight summary and callback number route to the responsible broker while the call is live.
- 04
Your broker stays in control
Your team decides pricing, carrier selection, booking, commitments, and when to take over.
02 / Built for freight brokers
Enterprise responsiveness. Broker-desk control.
Brokerage teams
Route carrier and shipper calls by customer, load, rep, or team without adding another full-time shift.
Brokerage operations
Standardize intake, after-hours coverage, and approved escalations across the brokerage office.
03 / Complete call handoff
Freight broker call answering, not generic voicemail.
A brokerage-controlled AI phone layer that answers carrier and shipper calls, captures the freight context a broker needs, and routes an accountable handoff. FastFreight Voice asks the questions you configure and sends a readable summary to the people who need it.
- Caller, company, and callback number
- Load number, lane, and equipment
- Pickup and delivery timing
- Carrier availability or shipper request
- Rate, status, and exception details
Operational control
Voice captures and routes information by default. Negotiation, booking, and outbound updates only happen when configured and approved.
- 01Your greeting and brokerage identity
- 02Routing by customer, load, rep, or team
- 03Required details before handoff
- 04Approved status and check-call responses
- 05When the agent must escalate to a broker
Find your starting point
One AI agent team. The right role for each call.
The Front Desk captures the call. The Night Watch covers your offline hours. The Routing Desk directs summaries, and The Escalation Desk flags the calls that need you. Choose the roles your operation needs; your brokers stay in control.
Freight broker answering serviceAfter-hours broker call answeringPhone answering for solo brokersSmall-team call answeringFreight broker automation softwareLogistics automation for freight brokersAI answering service for transportationCompare freight automation optionsFreight broker call answering pricingFreight broker call answering setup
04 / Why Voice first
Coverage for calls you cannot afford to miss.
One broker cannot source capacity, manage active loads, resolve exceptions, and answer every carrier or shipper call at the same time.
24/7
Every call gets an answer
Busy, unanswered, and after-hours carrier or shipper calls can roll to the same brokerage experience instead of voicemail.
Fast routing
Opportunities move faster
The responsible broker receives caller, load, timing, status, and callback details without replaying a recording.
You decide
Brokers keep authority
Voice captures and routes the call. Your brokers control pricing, carrier selection, booking, and every action outside configured rules.
FastFreight Voice / Pricing
One missed freight call can cost more than a month of coverage.
Start with The Front Desk for carrier and shipper intake. Add specialist AI agents for the coverage gaps you need to close. Roles are configured within FastFreight Voice—not separate human hires. Scope, included usage, and any additional cost depend on your call profile.
Starting at
$349
per month
Brokerage coverageAvailable 24/7Starting at $349
FastFreight Voice
The next freight call should not go to voicemail.
Put The Front Desk on your brokerage line, then build your AI agent team around nights, carrier calls, shipper requests, and exceptions. Every role follows your approved greeting, freight questions, routing, and escalation rules.
Beyond the first call
Grow Voice into a connected freight workflow.
Voice is the front door. As your brokerage grows, FastFreight can connect call intake to carrier sales, tracking, email triage, and other governed agentic workflows.